Project MAIA: Multilingual AI Agent Assistant
2020-11-01EAMT 2020Unverified0· sign in to hype
André F. T. Martins, Joao Graca, Paulo Dimas, Helena Moniz, Graham Neubig
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This paper presents the Multilingual Artificial Intelligence Agent Assistant (MAIA), a project led by Unbabel with the collaboration of CMU, INESC-ID and IT Lisbon. MAIA will employ cutting-edge machine learning and natural language processing technologies to build multilingual AI agent assistants, eliminating language barriers. MAIA’s translation layer will empower human agents to provide customer support in real-time, in any language, with human quality.