Knowledge-Aware Neural Networks for Medical Forum Question Classification
Soumyadeep Roy, Sudip Chakraborty, Aishik Mandal, Gunjan Balde, Prakhar Sharma, Anandhavelu Natarajan, Megha Khosla, Shamik Sural, Niloy Ganguly
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Abstract
Online medical forums have become a predominant platform for answering health-related information needs of consumers. However, with a significant rise in the number of queries and the limited availability of experts, it is necessary to automatically classify medical queries based on a consumer's intention, so that these questions may be directed to the right set of medical experts. Here, we develop a novel medical knowledge-aware BERT-based model (MedBERT) that explicitly gives more weightage to medical concept-bearing words, and utilize domain-specific side information obtained from a popular medical knowledge base. We also contribute a multi-label dataset for the Medical Forum Question Classification (MFQC) task. MedBERT achieves state-of-the-art performance on two benchmark datasets and performs very well in low resource settings.