IJCNLP-2017 Task 4: Customer Feedback Analysis
Chao-Hong Liu, Yasufumi Moriya, Alberto Poncelas, Declan Groves
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This document introduces the IJCNLP 2017 Shared Task on Customer Feedback Analysis. In this shared task we have prepared corpora of customer feedback in four languages, i.e. English, French, Spanish and Japanese. They were annotated in a common meanings categorization, which was improved from an ADAPT-Microsoft pivot study on customer feedback. Twenty teams participated in the shared task and twelve of them have submitted prediction results. The results show that performance of prediction meanings of customer feedback is reasonable well in four languages. Nine system description papers are archived in the shared tasks proceeding.